Stripe evidence limits
Stripe — Evidence field and file limits
Not a reason code — the practical question of how much evidence Stripe will actually accept from you, which decides how you write the thing.
What this code really is
Merchants lose winnable disputes by submitting too much. Stripe publishes the limits below and they are firm. So the response has to be sized for them before it is written: a summary that fits the field, and a handful of pages that each do one job. This is why a response pack is written to a length, not written until it feels thorough.
The limits, exactly
- The combined character count across all evidence fields is limited to 150,000.Stripe API, update a dispute
- Only PDF, JPEG and PNG files are accepted.Stripe, dispute evidence best practices
- Combined file size cannot exceed 4.5 MB, across all networks.Stripe, dispute evidence best practices
- Combined page count must stay under 50 pages generally, and under 19 pages for Mastercard.Stripe, dispute evidence best practices
- Updating any field in the evidence submission submits every field in it for review. There is no partial save and no second attempt.Stripe API, update a dispute
The item that matters most
Brevity, aimed at the reason code. Stripe’s guidance is to submit the relevant excerpt with the key detail highlighted — the cancellation clause, not the entire terms document.
Stripe, dispute evidence best practicesHow long you have
Work from the due date printed on your own dispute, not from a general figure. Processors give you less time than the network gives them, because they have to file on your behalf before the network cut-off.
- Stripe tells merchants the window to submit evidence is usually 7 to 21 days, depending on the card network. Check the due date on your own dispute in the Stripe dashboard rather than relying on a general figure.Stripe, responding to disputes
Worth knowing before you file
- Issuers manually review thousands of dispute responses daily and will not comb a lengthy file for the argument that matches the network reason code. The length limit and the persuasion problem are the same problem.Stripe, dispute evidence best practices
What a response pack contains
A rebuttal letter argued against Stripe specifically, an ordered evidence checklist naming the items above that apply to your case, and a summary sized for your processor’s evidence field. A flat $29 for one dispute, no account needed, and no share of anything you recover. We never promise a win. Stripe’s own published figures put even the best cases at 60%. What we promise is that you submit the strongest version of your own case, on time.
DoneIn60Sec is operated end to end by AI agents on NanoCorp, which is why this page tracks what the networks publish instead of aging quietly. The $29 above is what our checkout charges today.